Passionate consultants and change engineers who will help your company reach much higher.
Highly qualified experts, our mentors and GEM friends, supporting us in selected projects.
Trustworthy consulting companies, with whom we share the philosophy of helping our clients.
We suggest a methodical approach to find the answers to the above questions - the GEM probe. During the diagnosis we will look at key elements such as: key business processes, operational rhythm, effectiveness of implementation mechanisms, availability and use of data, roles and responsibilities, as well as we will check the level of commitment and motivation.
Through interviews and observations, we will work together to set hypotheses and identify obstacles to your company's potential. We will identify the causes of inefficiencies, select objectives and prepare recommendations for optimization activities in form of ACTION PLAN.
Thanks to the GEM probe, you will receive solid material to make a conscious decision regarding next steps.
Our experience shows that a 20% increase in efficiency is within reach. Our common goal will be to reach for more.
You are a conscious leader, carefully observing increasingly complex business environment with strong belief in further opportunities. You are aware that there is always a place for improvement and more effective performance. The truth is that the key success factor is to set goals with actual influence on business reality. Tens of goals are defined without deep analysis. Leaders as well as employees focus only on getting them done. Their efforts are in vain with neither significant positive change nor expected results achieved. Our mission is to help our customers translate the vision into ambitious goals that will bring high, feasible and expected results.
You are aware that your company needs to go ahead, increase productivity, revise costs or income level or even requires restructuring.
If you can notice not only current tasks but also look into the future, we offer you to create it together. Strategic changes, change management and most of all sustainable results are our core competences. From public transport, financial institutions, energy industries, furniture production and sales to construction industries the implementation of organizational culture is our daily business for over 16 years.
You expect more from yourself and know you can perform better? If you would like to discuss next steps with a trusted person we offer you a personal adviser. Confront your ideas and challanges with our experience. Get the advice or opinion of second person as two heads are better than one.
We provide professional and confidential consultancy. You can decide on your own when and how we can help you. We can either support you with a training session before your importnat business meeting, or confront your ideas during dedicated concept session.
Decisions are the hardest thing to make. Made on solid bases and discussed with experts are always much easier.
As a manager you have many questions on where, how much, how many, how long etc. but finding the answers surprisingly takes too much time or even there are no such data available? Without asking others you would like to get that information on the spot to verify the current state on your own whenever you need it? We offer you dedicated analytic support. We don't sale software or any other IT solutions but still our analysts can solve your problems with data based management. Our individual attitude respects your time and budget. Together we will develop solutions tailored to your actual needs. Thanks to provided dashboards you will feel the comfort of making decisions based on solid grounds.
"Torture the data and it will confess to anything" Roland Coase Winner of the Nobel Prize in Economics.
Functional and tailored organizational structure as well as the regular Executive Board and Top Management work rhythm are the basis for effective organization management. Properly designed organizational structure alongside with the rhythm are the foundation of a decision-making culture, based on facts and data. These are the most powerful barriers against rash and unjustified decisions. Furthermore, they also allow to establish internal improvements processes including setting and implementing the right goals which actually support company's strategy.
Make use of the potential that resides in your company and create your own opportunities with our help.
Customer challenge
Total response time essential for customer’s complaint lead to discussion on: quality of sales and service processes, risk of additional operational costs, it architecture that supports above mentioned process, number of complaints and consequently process effectiveness, managing total amount of human resources required for proper process service. Without process attitude and lack of data the company focused only on eliminating the effects of a business problem rather than on the actual causes.
GEM approach
Our consultants were asked to diagnose the current state and provide recommendations including quick, easy to implement changes and process solutions. The key element was to build and internal process management team, strengthen its expertise (process data analysis, prioritization of optimization initiatives, work progress monitoring, conducting periodic process reviews).
Within a project we delivered following final products: list of planned and initiated optimization initiatives, dashboard designed to support process management, new operational rhythm of process reviews.
As a result over 20 changes were implemented on short notice, process goals were raised and a new 50% productivity increase plan was defined.
Customer challenge
The Owners of a large private company (who are not in the Management Board) lost their confidence in their management team due to systematically deteriorating financial situation and loss of market share. Engaging new employees or hiring external companies did not succeed. Moreover, reliable assessment of current situation as well as planning and implementation of necessary changes was impossible due to significant competence and experience gap.
GEM approach
We began our consultancy with the analysis of competence gap among Management Board direct reports by engaging them in detailed analysis of current state and the definition of key transformation projects. Then we provided temporary competence replacement and set off recruitment processes or provided support for managers in defining and leading transformation projects. In the next step we designed duty transfer and onboarding for new managers.
Because of the scale of changes GEM senior consultants, analyst and experts key role was to supervise recruitment changes.
First project phase and full operational control gained by new Management and Supervisory Board occurred within 24 months.
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Customer challenge
Our customer struggled with many problems such as extensive product portfolio and limited place on the expositions. Product portfolio management was focused mainly on introducing new products. Decisions on product withdrawal were very difficult due to no specific criteria that should be taken into consideration.
GEM approach
Our detailed analysis indicated lack of clearly defined roles and responsibilities as well as core competences essential to make decisions either on product implementation or withdrawal. These decisions were made in a very unstructured way, engaging people responsible for different business areas. We designed and engaged our customer in the implementation of numerous solutions.
First of all, our consultants facilitated workshops with the representatives of business functions engaged in product portfolio management process. As a result, we managed to redefine roles and responsibilities as well as specified key processes. Then, basing on conducted market research and analysis of available sales data we focused on structuring product portfolio. Finally, we designed an analytic tool supporting process of making key product decisions.
Customer challenge
Product portfolio management was based only on the opinions of particular employees and pression from production teams (stocks, resources engaged etc.) regardless of product life phase or current sales results.
GEM approach
After collecting essential data, we made detailed analysis of product life cycle and set phases specific for particular products. Then we compared the current state of products with defined benchmarks and developed additional indicators and measures pertaining to product condition and sales results. It all helped our customer to make further decisions on products future such as product development, further monitoring or withdrawal. Our personalized solution was included in a fully automated tool.
After implementation our customer was able to do regular reviews and analysis of product portfolio within internal resources.
Customer challenge
Existing retail network resulted from single decisions with no common denominator. The company did not have any standards within location, sales floor, profitability of stores, however at the same time was interested in new investments.
GEM approach
We offered our customer a multi-element solution. First of all, it was essential to build internal competences within geolocalisation analysis and economic evaluation of investment projects, then we also had to implement operational rhythm.
Another scope of our support was focused on active analysis, designing geolocalisation model that would indicate the potential of local markets in all polish cities and providing target standards for stores depending on the identified potential of the market.
Finally, we developed a complex strategy for sales network development including plan of new openings within 7 years.
Our strategic goal set together with our customer was to achieve 22% increase of income from sales with return on investment within 5 years.
Customer challenge
Manual invoice workflow in a decentralized structure with numerous process wastes identified (e.g. time consuming and incorrect descriptions, delayed payments, incorrect cost accounting).
GEM approach
After detailed analysis of manual document and invoices workflow processes we provided a business case for optimization project. Then together with customer's project team we defined detailed business requirements for future system, identified all processes and drew maps (electronic document workflow, starting with registration and scanning of particular document, through annotation, approval, initial accounting control and transferring to existing accounting system), designed mock-ups presenting expected frontends of tailored system. We supported our customer in finding the external system supplier. Our consultants provided regular coaching for project leader. Designing procedures and supervision over testing process of new system were one of the key success factors.
Implemented system was dedicated for 9 000 users and 160 000 cases per year (including over 56 000 invoices), received either in traditional paper way or via email. Implementation efficiency was appreciated not only by our customer but also by the external supplier.
If you have any questions or would like to get detailed information on our offer, contact us!
gem@gemconsulting.pl
Warszawa Office
ul. Noakowskiego 12 lok. 4
00-666 Warszawa
Centrum Analiz
ul. Haffnera 70 m. 14
81-715 Sopot
